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In addition to our ferry booking conditions which are available on request or on our website, holidays comprising arranged accommodation through us, other than on board accommodation, are subject to these conditions.
FARES AND GENERAL INFORMATION
Your holiday is supplied by BAI SA ‘Brittany Ferries’ through its UK subsidiary BAI (UK) Limited
and for holidays booked in Ireland your holiday is supplied by BAI SA ‘Brittany Ferries’ through
its Irish subsidiary BAI Ireland Limited, at the time we confirm your booking by providing your
booking reference. In all cases all holidays are subject to availability as are any promotional
fare types offered in conjunction with holiday accommodation. Brittany Ferries is the
organiser of any package holiday booked through us for the purposes of the Package and
Linked Travel Arrangements Regulations 2018. We provide full financial protection for our
package holidays through a bond held with the Association of British Travel Agents, for more
information please visit www.abta.com. For bookings made in Ireland, in such circumstances,
any monies due would be refunded to you by the Commission for Aviation Regulation
Department of Transport in Dublin, through a bond taken out by us with one of the major
clearing banks. If abroad, return travel would be arranged to Ireland by the Commission for
Aviation Regulation Department of Transport. Accommodation prices for clients booking in
Ireland should be converted at 1.18 to give the correct price in euros and any other values
unless specified otherwise. Whilst we take great care in the compilation of this brochure,
prices or details may change after the brochure is printed. We will bring to your attention
any material changes at the point of booking or if notified later, as soon as we ourselves are
made aware. For overnight crossings to France and on our Spanish and Irish services, a cabin
or reclining seat must be pre-booked whilst availability remains. Bookings without on board
accommodation will only be accepted on our French routes after all such accommodation
has been reserved. Luggage sizes in public areas on our high speed services are limited to
45cm (equivalent to hand luggage at airports), all other luggage will be stored remotely for the
duration of the crossing. We will not carry passengers under the age of 16 unless an adult of
18 years or over accompanies them. At the time of booking the following information will be
required where applicable: vehicle registration number, passengers’ first names, surnames
and dates of birth. All departure/arrival times are estimated and are local - please refer
to your documents. Documents are only valid for the sailing dates/times indicated unless
otherwise specified. On board facilities vary depending on route, vessel, dates and time of
travel. Please note that smoking is only permitted on outside decks with the exception of
the Normandie Express which is completely non-smoking. You should also comply with any
smoking restrictions at your holiday accommodation.
CHANGES AND INTERRUPTIONS TO SAILINGS AND SERVICES
All departure/arrival times are local - please refer to your documents. Sailing schedules
may be interrupted and/or crossing times extended or changed without notice to you due to
adverse weather conditions, tidal conditions, unforeseen operational or technical reasons
beyond our control. It may be necessary to use alternative ships on any sailing or to change/
withdraw the facilities/services available for various operational, technical or scheduling
reasons. If changes in route, facilities or timing advised before outward travel date and before
boarding are not acceptable to you and you choose not to travel then a full refund of the
unused elements of your holiday cost will be made. Similarly, if a pre-paid facility such as on
board accommodation is unavailable or provided to a lower category then the appropriate
price difference will be refunded. We will try to notify you, if practicable in advance, using the
contact number provided at the time of booking. We cannot accept liability for any losses,
damages or expenses arising or any consequential losses howsoever caused as a result of
the cancellation, diversion or delay of the ship where ‘force majeure’, or matters outside of
our control apply, for example, extreme weather conditions, unforeseen technical breakdown
to ship or port facilities, strike action or blockade of ports. If these circumstances become
apparent after boarding or at sea our priority is to deliver you safely to the most appropriate
port. In these situations our liability will be limited to a refund of the appropriate portion of
fare if returned to the country of departure or fare differential if delivered to a different port
to that originally planned. In all cases outlined above the refund of the appropriate portion of
the fare paid will be the total extent of our liability to you. We shall not be liable for any losses,
damages, expenses or any consequential losses howsoever arising.
INSURANCE
You should have personal and medical travel insurance and are responsible for ensuring that
the cover is adequate for your needs. You should check with your own insurance whether you
are covered for damages you may cause to persons or property whilst abroad as you will be
liable for any such damage.
PETS
The transport of small domestic pets to or from France or Spain must be in accordance
with the relevant requirements of the countries concerned and a charge is made for their
transportation. Please seek advice from your vet. It is a requirement that dogs (excluding
assistance dogs) must wear a muzzle at all times when in the terminal, on board, being
exercised and transferred to their kennel etc. It is the responsibility of the animal’s escort to
obtain and comply with current regulations for the transport of animals. If any problem arises
with the transportation of a pet which requires the use of quarantine facilities upon arrival
in Ireland or the UK, then the pet’s owner/escort will be fully responsible for these expenses.
Please note pets are not allowed in swimming pools.
BOOKING AND PAYMENT
A deposit of £50 per person (€80 per person on Ireland-France or Ireland-Spain route). When
you secure a booking we will issue a document that sets out the details and provides other
information. On issuing your document, the contract will take effect. Any monies paid to your
travel agent are held by the agent on your behalf until we issue our confirmation invoice, after
which your travel agent holds the monies on our behalf. Full payment must be received at
least 80 days before outward travel date, or at the time of booking if that is within 80 days of
outward travel date. If full payment is not received, we reserve the right to cancel the booking
and retain any deposit. Documents are sent out 2 weeks prior to outward travel date. Special
requests cannot be made a condition of your booking as they are always subject to availability
and cannot be guaranteed. Accommodation only bookings are made solely at our discretion
and are subject to a £50 administration fee.
ADDITIONAL CONDITIONS RELATING TO PROMOTIONAL FARES
Please note that these promotions are non-refundable and full payment is required at the
time of booking by credit or debit card. Holiday promotional fares can be amended up to 42
days before departure, subject to the payment of a £25 administration fee (€50 for each
change on Ireland-France and Ireland-Spain route). Any increase in cost must be paid at
the time of the amendment. Other conditions may apply and these will be detailed in the
promotion.
CHECK IN
Motorised vehicles must arrive at the designated port of departure for both outbound and
return sailings under their own power, failure to do so will invalidate this transport contract.
The latest check in time for each journey will be shown on your documents. This may vary
depending on whether you have any special requirements, are travelling as part of a group or
for other reasons. If you do not meet latest check in requirements, then your space cannot be
guaranteed. You must have all necessary documents to enter the countries which you intend
to visit and for re-entry into the UK or Ireland. It is the passenger’s responsibility to establish
his or her own individual requirements. If you do not have valid documents you will not be
able to board. Brittany Ferries accepts no responsibility for passengers refused entry to any
country by the relevant authority for whatever reason.
Brittany Ferries has absolute discretion whether or not to accept any passenger, their vehicle,
luggage or pet on board and reserves the right to refuse carriage or to refuse to retain any
person as a client if their conduct or condition is likely to disrupt or affect the enjoyment,
safety or wellbeing of others. Brittany Ferries will exercise its discretion fairly and shall be
under no liability for any additional costs incurred by such a person as a result of Brittany
Ferries refusing carriage or refusing to retain any person as a client.
permitted in the case of a foot passenger. Explosive ordnance and neutralised explosive
ordnance of military origin (shells, projectiles, grenades, etc) are prohibited. If you are unsure
about whether or not goods are dangerous then you must contact us in advance otherwise we
may refuse you entry to the ship, without any liability on our part. The transport of petrol/diesel
cans is strictly limited to a maximum of 5 litres per vehicle providing it is in a sealed container
designed specifically to carry fuel. There is a limit to the quantity of gas cylinders that may
be carried, (including medical gas), for confirmation and authority to carry any gas cylinders
please contact passenger services prior to travel. On arrival at the port you must report to
the Duty Terminal Manager and follow his/her instructions regarding loading and necessary
storage of these goods.
HEALTH FORMALITY AND PASSPORT REQUIREMENTS
For information and advice on health matters while travelling abroad, the Department
of Health leaflet ‘Health Advice for Travellers’ is available from Post Offices in the UK or
local Health Board in Ireland. Alternatively visit www.ehic.org.uk or www.ehic.ie. We also
recommend that you visit www.gov.uk/fco. You are advised to take out your own health
insurance, as cover under national schemes is not always comprehensive. It is mandatory
that you have all necessary documents, including valid passports and/or visas, to enter the
countries which you intend to visit and for re-entry into the UK or Ireland. Please remember
UK Nationals and Irish citizens require a valid full passport but do not require visas for travel
to France, Spain or Portugal. If you do not have valid documents you will not be able to
board. The carrier is liable to a fine, and other costs, if you try to travel without the correct
documentation. We reserve the right to recover any such costs from the passenger. It is the
passenger’s responsibility to be aware of their own individual travel requirements. Non-EU
passengers are responsible for ensuring that they have correct documentation. Please refer
to the relevant Embassy. Children travelling with an adult, other than their parents or legal
guardians, must have a letter of consent.
HOLIDAY PRICE MATCH GUARANTEE
If you find an identical holiday at a lower price within 28 days of booking with Brittany
Ferries, we guarantee to match it. The price match excludes insurance, special offers, loyalty
bonuses, group and travel agent discounts.
OUR RESPONSIBILITY FOR YOUR BOOKING
a) We accept liability for any loss you may suffer if any part of the holiday arrangements you
book with us is not as described and not of a reasonable standard within the context of the
holiday and its price. We also accept liability if you suffer death or personal injury as a result
of the holiday arrangements failing to be as described and of a reasonable standard. These
acceptances of liability do not apply if there has been no fault on our part, nor on the part of
our suppliers and the loss, death or personal injury suffered is attributable to your own acts
or omissions, to the acts or omissions of a third party not involved in providing the services
which make up your holiday whose consequences could not have been avoided or anticipated
even exercising all due care, or to an event which, even with all due care, could not have been
foreseen or forestalled. They are also conditional upon your assigning to us any rights you
may have against any other person whose acts or omissions have given rise to our liability.
b) Our liability to compensate you and the amount of such compensation is subject to the
following limitations. First, in the case of damage other than death, illness or personal injury,
to a reasonable amount having regard to such factors as, inter alia, the holiday cost and the
extent to which the enjoyment of your holiday can be shown to have been affected; we will
not be responsible for your disappointment as a result of unrealistic expectations, where the
holiday has been provided as described. Second, in all cases liability and compensation are
restricted in accordance with the provisions of all applicable International Conventions, which
include, but are not limited to: in respect of rail travel, the Berne Convention 1961; in respect
of carriage by sea, the Athens Convention 1974; in respect of carriage by road, the Geneva
Convention 1973; and in respect of hotels, the Paris Convention 1962. For the avoidance
of doubt, this means that we are to be regarded as having all benefit of any limitations of
compensation contained in any of these Conventions or any other international conventions
applicable to your holiday.
c) If you suffer death, injury or illness during your holiday arising out of any activity which
does not form part of the inclusive arrangements you have booked with us, we will, at our
discretion and provided it is requested within 90 days, give you general assistance in pursuing
any claim you may have against a third party. This assistance will be limited to advice,
guidance and a contribution of up to £5,000 per booking towards your legal costs. You must
make an insurance claim under the legal expenses section of your insurance policy to enable
subsequent recovery of these costs. In any event, we retain the right to recover any such
contribution made towards these costs from you.
YOUR ACCOMMODATION & SAFETY
You undertake to take responsibility and exercise reasonable care in respect of your
accommodation and its equipment. At all casas, gites and cottages, a cash deposit up to
the value of €150 is payable on arrival. This is to cover damages that may be incurred but
does not limit your liability. Where damages exceed the deposit value, Brittany Ferries will
recover any outstanding amount from you on behalf of the supplier. The services and facilities
included in your holiday will be deemed to be provided with reasonable care if they comply
with any local regulations which apply, or, if there are no applicable local regulations, if they
are reasonable when compared to the local standards in practice. The fact that services or
facilities fail to comply with local or UK guidance or advice shall not in itself mean that the
services or facilities in question have not been provided with reasonable care. You should
familiarise yourself with fire procedures, including emergency exits in your accommodation,
the swimming pool(s) area etc. Be aware that in some of our properties smoke and carbon
monoxide detectors may not be present as they are not required by local or regional law.
Children must be supervised by you at all times, especially near water, on balconies or in
unfamiliar buildings and surroundings.
BRITTANY FERRIES CUSTOMER SERVICE
We aim to provide the best holiday possible. However, if you do encounter a problem you must
immediately notify the relevant local owner, caretaker or supplier to try to resolve the problem
at the time, and also contact our Helpline. A failure to do so will reduce or negate your right
to claim redress from us. Our Helpline offices are manned by specialist bilingual staff. Full
information on how and where to call accompanies your holiday documents. In the unlikely
event that the matter is not resolved to your satisfaction at the time, you should write to
Customer Services, Brittany Ferries, Millbay, Plymouth, PL1 3EW. Please quote your booking
reference and provide full details of your complaint so we may investigate and respond to you.
Where possible, notification should be within 30 days of completion of your holiday, to enable
us to investigate your complaint.
ABTA
We are a Member of ABTA, membership number Y6117. We are obliged to maintain a high
standard of service to you by ABTA’s Code of Conduct. We can also offer you an ABTA’s
scheme for the resolution of disputes which is approved by the Chartered Trading Standards
Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple
procedure. Further information on the Code and ABTA’s assistance in resolving disputes can
be found on www.abta.com. You can also access the European Commission Online Dispute
(ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a
means of registering your complain with us; it will not determine how your complaint should
be resolved.
DATA PROTECTION
For full details of our data and privacy policies, please refer to www.brittany-ferries.co.uk/
information/security-privacy. To monitor customer service and for training purposes, we
record telephone calls. All information is correct at the time of publication. Please visit our
website www.brittanyferries.com for the latest wording.
LOW SEASON FACILITIES AND SPECIALIST SERVICES
Resort and accommodation services and facilities may be restricted or withdrawn at certain
times for maintenance, and/or bad weather or during low season. If the availability of a
particular service/facility is of paramount importance to the enjoyment of your holiday then
you should raise this with us at the time of booking.
CONDITIONS OF CARRIAGE
Carriage is subject to our Conditions of Carriage and The Athens Convention relating to the
Carriage of Passengers and their Luggage by Sea 1974 (The “Athens Convention” as amended
by the 2002 protocol and which includes Orders made in relation to the Athens Convention).
The Athens Convention limits liability for death or personal injury or loss or damage to
‘luggage’, which includes vehicles and makes special provision for valuables. The limits
of liability are laid down by Orders issued from time to time under Merchant Shipping Act
1995 and Merchant Shipping Regulations 2012. It presumes that ‘luggage’ has been landed
undamaged, unless we, as the carrier, have been advised in writing of apparent damage
before or at the time of leaving the ferry. In the case of non-apparent damage written notice
must be given within 15 days of leaving the ferry. No written notice is required where the
luggage has been jointly inspected before leaving the ferry. The Athens Convention applies to
all people travelling on our vessels. It imposes strict time limits for registering claims. Copies
of our Conditions of Carriage, which incorporate relevant provisions of the above Convention,
are available from us on request. You are responsible for the security and safekeeping of your
possessions and Brittany Ferries cannot be held liable for the loss or theft of any items. High
value items should be lodged with the Purser for safekeeping.
CANCELLATION BY YOU
If you have to cancel your holiday at any time after the contract has taken effect, you must
do so in writing if you have booked direct with Brittany Ferries. If you have booked through an
agent then by whatever means they stipulate. You will incur charges on a scale related to the
period of notice given to us - see table below. No refund will be given for any unused part of an
inclusive holiday or for the ferry travel booked in conjunction with an inclusive holiday.
Period of notice given to
Brittany Ferries before
scheduled outward travel date
Cancellation charge
(expressed as a % of total booking price)
Over 42 days Deposit
29 - 42 days 30% (or deposit if greater)
15 - 28 days 50% (or deposit if greater)
2 - 14 days 75% (or deposit if greater)
Within 2 days 100%
Any refund applicable is by method of payment
For group bookings cancellation charges may vary from those shown above but these will
be advised at time of booking. For holiday promotions, if booking is cancelled, no refund will
be provided.
TRANSFER OF BOOKING
If you are prevented from travelling (not merely disinclined) you may transfer your booking
to another person. You must give notice in writing and enclose a £50 administration fee per
booking.
ALTERATIONS BY YOU
If you wish to change your holiday arrangements and you have paid a deposit or the full
amount, we will do all we reasonably can to accommodate your new requirements, subject to
your paying an administration fee of £25 for each change (€50 for each change on Ireland-
France and Ireland-Spain route) plus any tariff increase for your new holiday requirements.
Excluding a pre-arranged late arrival, we can accept no change to your arrival date at your
pre-booked holiday accommodation or request for an alternative property within 42 days of
your original confirmed arrival date, as this will be treated as a cancellation. Any change that
results in a reduction in the total number of persons travelling will be treated as a cancellation
of that part of the booking. If the change results in our incurring cancellation charges, these
will be passed on to you. Please note amendment fees are non-refundable.
ALTERATIONS OR CANCELLATIONS BY US
We reserve the right to change any holiday details, including the price, before you book, in
which case we will tell you before the holiday contract takes effect. Very rarely, a change
or cancellation may occur after you have booked but before you depart. If there is a major
change (i.e. a change in scheduled ferry departure time of more than 12 hours, a change of
ferry route, a change of holiday location or change to a lower standard of accommodation
- any other change is ‘minor’) we will tell you as soon as practicable. We will then offer you
the choice of accepting the change, taking an alternative holiday (if it is more expensive, you
will have to pay the difference, but if it is cheaper, you will receive the appropriate refund)
or cancelling and receiving a full refund. If there is a cancellation you will be offered the
choice of an alternative holiday where available or a full refund. In addition, unless the major
change or cancellation is caused by force majeure, or occurs before the date the final balance
falls due for your holiday, we will pay you the following compensation: a) For a change of
ferry route giving rise to additional driving time - 20p per additional mile per vehicle booked
between the ports concerned. b) For all other major changes/cancellations - £20.00 per
adult/£10.00 per child aged 4-15. If the change is notified within 14 days of outward travel
date or if we are obliged to notify you of a major change during your holiday then £25.00 per
adult/£12.50 per child aged 4-15. If there is a minor change before you depart, we will try to
let you know (although we are not obliged to do so) but you will not be entitled to cancel or
receive compensation. Force majeure is unusual and unforeseeable circumstances beyond
our control, the consequences of which neither we nor our suppliers could avoid, examples of
which are war or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural or
nuclear disaster, fire, adverse weather conditions, level of water, closure of ports, technical
or engineering problems, significant building work ongoing outside of your accommodation,
which is not known to us in advance of your outward travel date and building work from a third
party (such as accommodation development) or other similar events beyond our control.
SPECIAL REQUIREMENTS
Limited medical services may be available on board. Where they are, there may be a charge
for their use. Any special needs or boarding arrangements must be clearly specified at the
time of booking, it is your responsibility to ensure your needs are known and understood.
If you travel with a pre-diagnosed condition then travel is entirely at your own risk and you
should obtain advice from your own doctor before travelling. If you have a disability or reduced
mobility (even if temporary) please notify us at the time of booking and no later than 48 hours
before arrival at the port, so that we may adequately assist you with your needs. We have a
number of cabins adapted for disabled passengers and lift facilities for ease of movement
between decks; however, facilities are limited on certain of our vessels so please enquire at
the time of booking. Further details of the assistance we are able to provide is available on
request or on our website. We are unable to transport anyone who is 32 weeks (28 weeks
for the High Speed Service) or more pregnant at the time of travel or those with pregnancy
complications. It is important if you have a disability, that the appropriate enquiries are made
about the suitability of particular holiday accommodation needs, transport and services, and
that you are fully satisfied you have made the correct choice before you book and confirm
your holiday. Please note: if special arrangements need to be made for you an extra charge
may be levied. We cannot be held responsible if you fail to tell us about special needs/
requirements that will affect your holiday experience. You must not bring dangerous goods,
firearms or knives on board, on your person, or in your luggage unless you have obtained
written permission from us and possess legal authorisation. Dangerous goods must be
declared at the time of booking and can only be transported in a vehicle, therefore are not
Booking terms
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